EXPERTCITY

Expertcity is an online marketplace that helps brands and retailers improve their retail conversations. It distributes managed real-time web-based remote access and customer support technologies. The company’s screen sharing technology enables its users to view and control remote computers. The firm provides products such as GoToAssist, GoToMyPC, and GoToMeeting. GoToAssist is a managed service that enables support centers and help desks deliver virtual on-site support. GoToMyPC is a remote-... access solution that enables individuals and enterprises to access and work on their PCs from any internet location around the world. GoToMeeting is a solution for conducting online meetings. The clients of the company are Cisco Systems, Siemens, Sun Microsystems, Verizon, Best Software, Intuit, Cablevision, and Microsoft Business Solutions. The company is bestowed with numerous awards such as PC World's World Class Award, PC Magazine's Editors' Choice Award, Customer Interaction's coveted CRM Excellence Award, Network World's Category Breaker Award, and CNET's prestigious Editors' Choice Award. Expertcity is a U.S.-based company that was founded in 1997 and it was acquired by Citrix Systems on December 18, 2003.