NETSUKY

Netsuky drives more effective conversations and improves customer experience. Service teams see the frontline staff commitment to the customer and frontline staff see the request getting delivered. They are a software company headquartered in Dublin, Ireland on a journey to transform the Contact Centre Industry. They are a group of individuals who share a passion and energy to bring to life an exciting product that will change how people think about service. Every interaction creates the ... opportunity to build a personal connection. They believe that personal connections are key to a great customer experience. With Netsuky when a customer calls an organisation with a request a personal connection is created by a human being in the frontline team and made explicit in their commitment to solve the customer request. Netsuky creates visibility to the service team of the personal customer commitment made by the frontline staff member. The result: the service team connect more clearly with the customer’s request and frontline staff get to see the delivery of their request. They are inspired to create great customer experiences through human connections. They believe this human connection is central to good customer experience. Today workflow systems pass customer requests to another department for fulfilment as a flow of information and the human connection is lost. Netsuky ensures the personal connection made by the frontline staff remains the key motivation for the work done for that customer.More