SOAPBOX.AI

SoapBox has released Sofi, an Intelligent Virtual Agent that adds intelligent automation to existing customer service and support platforms. Sofi engages with customers through an omni-channel conversational interaction to resolve customer issues without human intervention. Learning from historical data and consuming knowledge from across the enterprise, Sofi augments Service Agents by providing knowledge recommendations and automated actions (such as form completion and call routing) to reduce the mean time to resolution for issues