SOFTPHONE

Softphone is a contact center solutions developer and system integrator specialized in Genesys solutions. Softphone's contributions include the development of training courses for Genesys University like SIP Server Installation and Con-figuration and a Gplus Adapter for Siebel CRM. Softphone's services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, integration, and development. Furthermore, our contact center optimization practice provides expertise in monitoring, business intelligence, and customer service analytics – important tools to support critical decision making.