SPICECSM

The SpiceCSM Customer Engagement Center is designed to increase the efficiency of any customer care, support or inbound sales organization. Our unique and innovative approach empowers SpiceCSM clients to remain flexible and adapt to the ever changing landscape of the customer care function. In both guided agent and self service implementations, SpiceCSM combines corporate and customer support content in a structured workflow presented as intelligent decision trees that drive customers to quick ... problem resolution. Our Guided Agent Services reduce average handle time and increase first call resolution performance of your contact center agents. Completely web-native, this Integration Platform as a Service (iPaaS) solution brings the power of real time decision support to your entire customer care organization at minimal investment. How would you like to divert call to self service? With our Customer Self Service Module Diverting customer care processes to a self service platform not only lowers your operational costs, but enhances your customers’ satisfaction through a conveniently accessed Guided Process Workflow engine. With its highly intuitive user interface, customers will enjoy resolving support issues on their own.More