ZENLOOP

Zenloop is the integrated experience management platform (IXM). The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it, and derives tailored measures to retain satisfied customers as well as win back churning customers. The zenloop software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify or used as an addition to the existing tech stack. Zenloop customer portfolio includes brands, Trade Republic, Mister Spex, Foodspring or Drykorn. The company was founded in 2016 by the two former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with more than 70 employees.